According to the CBP advisory, people are receiving unsolicited calls from scammers posing as authority figures from several Department of Homeland Security (DHS) entities like Immigration and Customs Enforcement (ICE) and U.S. Border Patrol (USBP), as well as consular officers and shelter administrators. The scammers then request money to be sent electronically to help their family members obtain some service or consideration, or to purchase travel tickets. The scammers threaten an adverse action against the family members if the demand is refused.
The Department of Homeland Security (DHS) and U.S. Consulates DO NOT solicit money over the phone. CBP asks that if such calls are received, people decline to wire any funds, make a note of the number and any other pertinent details about the call, and report the incident to the authorities and the appropriate consulate for investigation.